Refund policy

RETURN POLICY

We understand that your purchase may not be suitable and you may need to return your order to us. This policy applies to all purchases made online at nowaclothing.com

Please note, unfortunately we cannot refund your order, however exchange and credit notes are available.

1. CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

The item/s were purchased from the nowa. e-Boutique.
The item/s are in their original conditions: Unworn, not altered and/or washed.
All tags are still attached.
Your order must be returned to us within fourteen (14) days from your delivery date.
Any items that do not meet this criteria will not be valid for any return.

2. FULL PRICED ITEMS

Items that have been purchased at full price are eligible for a full store credit. Please note, we are unable to refund or credit the cost of shipping.

3. SALE ITEMS

Items that have been marked down or are purchased during a promotional sale are eligible for an exchange, not a credit note.
We are unable to refund or credit the cost of shipping.
Credits are valid for 6 months.

4. EXCHANGES

Unfortunately we do not offer exchanges on e-Boutique purchases as your requested item may sell out prior to us receiving or processing your return. If your purchase meets the return conditions you can purchase your alternative item using your credit.

5. HOW TO SUBMIT A RETURN

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Submit your return via www.noahclothing.com/returns

Step 3:

Add your order number and email address, click ‘Create a Return’.

Step 4:

Fill in our returns form, quantity of items you are returning and return reason. If your item arrived faulty please attached relevant imagery to your email.

If you would like to return your item in store please add a note of which store you would like to return to. Click 'Submit'.

Our Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 5:

If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at customerservice@nowaclothing.com

Step 6:

Once your item is received, we will email you a confirmation of your credit note.

6. WHERE TO SEND YOUR RETURN

BY POST

83 Johnston St, Fitzroy VIC 3065

Nowa The Label
83 Johnston Street Fitzroy
Melbourne, Australia 
3065, VIC

nowa. is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

IN PERSON

You can also return your online order to our Fitzroy store of the same address.