SHIPPING POLICY
DOMESTIC
All domestic orders are shipped via Aus Post, Express. Please allow 48 hours for your order to be processed, once collected it is booked on express postage to major cities, please allow 1 - 3 days postage to major capitals and 3-4 day delivery for areas outside the CBD, rural areas may take longer. A $10 flat rate fee applies to all purchases under $90. Free shipping is offered on all domestic orders over $90 and will be applied at checkout.
During Sale and Christmas periods please allow up to 7 - 10 days for your order to be processed and delivered due to high volume orders and potential shipping delays during holiday periods.
Please be aware that online orders are not processed over the weekends, however you are welcome to collect your item from store should the boutique have it available.
INTERNATIONAL
All international orders are shipped via FEDEX Express. Please allow 48 hours for your order to be processed, once collected it is booked on express postage to major cities, please allow 5 - 10 days for your delivery. A $25AUD flat rate fee applies to all purchases under $200AUD. Free shipping is offered on all international orders over $200AUD and will be applied at checkout.
During Sale and Christmas periods please allow up to 7 - 10 days for your order to be processed and delivered due to high volume orders and potential shipping delays during holiday periods.
PLEASE NOTE: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, nowa. cannot be held responsible for any possible custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
For any further questions on shipping please email info@nowathelabel.com
FRAUDULENT ORDERS
We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
CHANGES TO YOUR ORDER
If you require any changes to your order including address details and sizing please contact us immediately to ensure modifications can be applied, if your purchase has been shipped no changes can be made to your order. In this instance please contact us on info@nowathelabel.com
ORDER INFORMATION
All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. This will also have our ABN and can be used to claim tax when leaving Australia. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.